See what happens when a GP clinic stops waiting and starts reaching out.
Hampstead Health is a busy GP clinic in South Australia. Like most practices, they had hundreds of patients eligible for care plan reviews every month, but most of them simply weren't coming in. The team knew the opportunity was there. They just had no way to act on it.
Their goal was clear: increase the number of care plan reviews completed each month. But with a full appointment book and a reception team already stretched, there was no bandwidth to manually identify and chase every eligible patient.
When they turned on Coda Crimson, the platform connected to their patient management software and immediately began identifying every patient who was eligible, overdue, or at risk. It then reached out to those patients automatically, with the right message at the right time, and followed up with anyone who didn't respond. Reception only had to step in for the small number who still hadn't booked.
The change was immediate. In the first month, care plan reviews jumped from 485 to 1,042. Not because the clinic hired more staff, not because they changed their patient base. Simply because, for the first time, every eligible patient was actually being reached. The only thing that changed was Coda.
