The Most Valuable Patients in Your Clinic Are Already in Your System

In 1990, a Bain & Company study found that a 5% improvement in customer retention could lift profits by up to 95%. Here’s what that means for how clinics think about the patients already in their system.

Does Your Practice Management Software Actually Handle Follow-Up, or Just Store the Data?

Australia is on track for a shortfall of nearly 9,000 full-time GPs by 2048. Here’s what that means for how clinics need to think about the consultations they already have.

Australia’s GP Shortage Means Every Consultation Has to Work Harder

Australia is on track for a shortfall of nearly 9,000 full-time GPs by 2048. Here’s what that means for how clinics need to think about the consultations they already have.

100% vs. 22%: What an Australian Study Found When Clinics Reached Out First

Most conversations about patient reminders are built on intuition. An Australian trial actually measured the difference and the gap was far larger than intuition alone would suggest.

What the New MyMedicare Chronic Condition Management Framework Means for Your Recall Process

If your clinic hasn’t fully adjusted its recall process since last year, this is worth a closer look. From 1 July 2025, MyMedicare introduced a new GP Chronic Condition Management Plan framework.

Recalls vs. Reminders: Why RACGP treats them as legally different things

Recalls and reminders get used interchangeably in general practice, but RACGP Standards 5th edition treats them as distinct, with different follow-up obligations.