MIT and Harvard Business Review research found that contacting someone within minutes, not hours, can make you up to 100 times more likely to actually reach them. Here’s what that means for how clinics follow up.
98% of Australians have a usual GP, many for over five years. But only around two-thirds could always see that GP when they needed to last year. Here’s what the data shows.
McKinsey research found knowledge workers lose nearly 20% of their week just searching for information. Here’s what that costs a clinic running on scattered, disconnected systems.
In 1990, a Bain & Company study found that a 5% improvement in customer retention could lift profits by up to 95%. Here’s what that means for how clinics think about the patients already in their system.
Australia is on track for a shortfall of nearly 9,000 full-time GPs by 2048. Here’s what that means for how clinics need to think about the consultations they already have.
Australia is on track for a shortfall of nearly 9,000 full-time GPs by 2048. Here’s what that means for how clinics need to think about the consultations they already have.
Most conversations about patient reminders are built on intuition. An Australian trial actually measured the difference and the gap was far larger than intuition alone would suggest.
If your clinic hasn’t fully adjusted its recall process since last year, this is worth a closer look. From 1 July 2025, MyMedicare introduced a new GP Chronic Condition Management Plan framework.
Recalls and reminders get used interchangeably in general practice, but RACGP Standards 5th edition treats them as distinct, with different follow-up obligations.
The infrastructure layer that turns GP clinics from passive waiters into active carers.
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