FAQ | Coda Crimson Patient Reminder Software

Frequently Asked Question

How is Coda different from the recall features already built into my booking software?

Most booking platforms send reminders and recalls the same way, by due date. Coda works differently: it prioritises patients by clinical risk first, not just by how overdue they are, so your team's attention goes where it matters most. It also hands your reception team a ready-to-work call queue for anyone who hasn't responded, instead of stopping at “message sent.”

How does Coda decide which patients are high-risk?

Coda looks at factors like time since last review, care plan status, and the type of follow-up required, to prioritise who needs attention first. A member of your clinical team always has visibility into how a patient was categorised and can adjust it.

Does Coda make clinical decisions?

No. Coda identifies and organises patients who need follow-up, it doesn't diagnose, interpret results, or make treatment decisions. Every clinical decision stays with your GPs and clinical team.

Which patient management systems does Coda connect to?

Coda integrates with Best Practice, one of Australia's most widely used PMS platforms. Contact us to confirm compatibility with your setup before signing up.

Is patient data secure?

Absolutely. Coda is built to Australian privacy and healthcare data standards. All patient data is encrypted in transit and at rest using industry-standard protocols. We never share, sell, or use patient information for any purpose outside of running your clinic's Coda account. We comply with the Australian Privacy Act and are designed specifically for the Australian healthcare environment.

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